Channext Journey

How we cope with COVID-19

5 min read By March 20, 2020 No Comments

The world is shaking due to the COVID-19 virus. What does this mean for our health, our society and our economy? Nobody has the exact answers right now… It still feels a bit surreal to me. My heart goes out to everyone who is fighting this virus and the people who are occupying crucial professions to keep our society going. Also to all entrepreneurs who are going through rough times. It’s going to be a tough ride, but I am sure the resourcefulness of our entrepreneurial and inventive society will get us through.

In this post, I’d like to tell you how we at Channext cope with the COVID-19 virus. We’re at the end of our first week ever working fully remote as a team. How do we deal with this as a fast-growing technology startup? Hopefully, this post will give you some valuable insights.

Working remote

The decision to work remote

On Sunday morning I got the first messages of some befriended doctors that we should take this virus way more seriously than most of us did up until then. Although we don’t have a lot of experience with working from home as a team, we can easily do our work from our homes. Not yet aware of the measures the Dutch Government would announce on Sunday evening, we decided as a team that we want to take responsibility and start working from home immediately.

So, I drove to our office on Sunday afternoon and picked up working stations for anyone in our team who didn’t have a monitor, keyboard, and mouse at home, and dropped it at their house. As it seems we might be working from home for at least 3 weeks it is important to have a comfortable working station at home. I am sure that this is a huge productivity booster!

Is it not possible for you and your team to transfer your full working station to your houses? I guarantee that a €150 investment in an extra monitor is the best investment you can make for the productivity of you and your team!

Communication is key

I consider Zoom to be an absolute life savior, as communication during these times is crucial. We start and end our day with a video team meeting on Zoom. It’s nice to have a little chat with your colleagues, to update each other on what you have worked on and to discuss what you are going to work on.

For quick questions, we use Slack to communicate, and for questions that need some further discussion, we schedule a 1:1 Zoom call. In this way, we make sure that we keep aligned with our team and work together towards our common goals. There is no such thing as over-communicating in times like these.


Schedule video calls with (potential) customers

As most people are working from home, there is no need to commute or join long unnecessary meetings. Therefore, they have a lot of spare time. Our software is focused on corporates, which means that it often takes a lot of time to schedule appointments or follow-up calls. With so many people working from home, this gives you the opportunity to talk to a lot of new potential customers. 

This week has been our busiest week yet, full of sales and demo calls. I fully understand that this differs per sector and is a lot easier for tech companies, but these times demand some creativity from us entrepreneurs. Think of ways how you can help (potential) customers without meeting face-to-face with them.

If you own a car dealership, offer (potential) customers a video chat with your sales reps to discuss the trade-in value of their current car. If you own a furniture store, give (potential) customers the option to schedule a virtual showroom tour where you tell them all about your collection. Be creative, there are a lot of possibilities.

Work on long-term projects

Recognize this? You have a list of projects of which you are sure that it will help your company to scale better and faster in the future? But because time is scarce and there are always so many things to do, you can’t manage to find the time to actually execute them. This might be the time to go all-in on these projects.

Some examples we are currently working on:

  • Writing down all the processes we use to keep our business going in a Wiki (we use Notion). Step-by-step, to the smallest detail. This will massively increase the onboarding speed of new team members, maintaining high-quality of repeating tasks and making sure our business can always keep running.
  • Work on high-quality content (whitepapers, blogs and videos) that are valuable to distribute for years.
  • Create a very detailed onboarding flow with scripts, landing pages, CRM, etc. that can save us many hours per week.

What are you planning to work on in the upcoming weeks? Let me know in the comments!

For now, we are almost ready for our first virtual friday afternoon drinks at Channext 😉

Enjoy your weekend & Stay safe!

Rick van den Bosch

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